Head, Customer Service | First Power Electricity Distribution Ltd (FPEDL)

Obianuju Okafor is a seasoned customer service professional and astute service excellence expert with over a decade of experience spanning project management and the electricity distribution sector. She brings a strong track record of operational leadership, customer engagement strategy, and service process optimization.

She holds a bachelor’s degree in Marketing from Nnamdi Azikiwe University, Awka, Anambra State. Obianuju is a member of the Chartered Institute of Sales and Customer Service Management and the National Institute of Marketing of Nigeria, reflecting her commitment to professional excellence and continuous development.

She began her career in 2012 with Montgomery Ventures Ltd as an Administrative Officer, where she developed foundational expertise in operations and coordination. In 2015, she joined EEDC as a Customer Service Officer and steadily rose through the ranks due to her performance and leadership capacity.

By 2018, she was appointed Supervisor of the Front Desk and Call Centre, where she effectively monitored service operations and ensured compliance with customer service procedures, policies, company standards, and regulatory expectations. In 2023, she advanced to the role of Complaint Resolution Supervisor, where she strengthened conflict management frameworks, aligned complaint handling processes with global best practices, and significantly improved service-level performance.

Currently serving as Head of Customer Service at First Power Electricity Distribution Ltd (FPEDL), Obianuju leads the charge in delivering exceptional customer experience. She is known for her strong communication, interpersonal effectiveness, and her ability to build high-performing service teams.

She has participated in various professional development programs, including Management Consultancy, Leadership and Management Skills for Business, and Customer Service Competency, further enhancing her strategic and operational expertise.